Shipping policy
Please note the cut off time for next day delivery is 11am
Free Shipping
FREE shipping is available for coffee orders of £40 or more
Royal Mail (48 Tracked)
£3.99 for orders under £40
- Delivery Confirmation: You will receive proof of delivery and updates via SMS or email when your parcel arives
- Tracking Updates: The service provides real-time tracking updates, allowing you to monitor your parcel's journey
- Compensation for Loss or Damage: Items are covered against loss or damage up to £75 or the value of the item, whichever is lower
- Delivery Time: Expect delivery within 2 to 3 working days, although this is not guaranteed
DPD Next Day (Business Days Only)
£6.95 for all orders. This is a tracked and guaranteed service with email/text* notifications. DPD aim to deliver within 1-2 working days. We will replace any items that are lost with service. Please use this shipping service if your order is urgent or valuable.
*Text notifications are only available if you have supplied us with a mobile number.
Online Order Cut Off Times
Please note that the cut off time for online orders is 11am for coffee that is in stock. Orders placed after 11am will be dispatched the following working day.
To maximise freshness, we hold relatively small quantities of roasted coffee. If we don't have your coffee in stock then it may be roasted and dispatched on the next business day. We only dispatch on weekdays (the roastery is closed on weekends and bank holidays).
Please Note
Please ensure that your shipping details are correct - the most common shipping errors are due to incorrect information being entered on checkout.
Failed shipping items are returned to us and we will contact you to arrange re-shipping. If your goods have not arrived after 14 days please contact us